Learn more in our
Learn more in our
Press
Press
moveXM in the press
Learn more about Customer Experience Management from articles and interviews by our CX experts
The world behind the electricity meter: understanding customers is the key to churn prevention
The world behind the electricity meter: understanding customers is the key to churn prevention
The world behind the electricity meter: understanding customers is the key to churn prevention
The world behind the electricity meter: understanding customers is the key to churn prevention
In Sales Excellence: Be surprising and approachable
In Sales Excellence: Be surprising and approachable
In Sales Excellence: Be surprising and approachable
In Sales Excellence: Be surprising and approachable
Surveying customers – the right way
Surveying customers – the right way
Surveying customers – the right way
Succeet 2023: "The boundaries between market research and CX are fluid"
Succeet 2023: "The boundaries between market research and CX are fluid"
Succeet 2023: "The boundaries between market research and CX are fluid"
Do not lose sight of your target groups
Do not lose sight of your target groups
Do not lose sight of your target groups
More customer feedback at the POS: What really matters
More customer feedback at the POS: What really matters
More customer feedback at the POS: What really matters
How much market research is there in CX management?
How much market research is there in CX management?
How much market research is there in CX management?
Effective strategies to increase response rates in CX
Effective strategies to increase response rates in CX
Effective strategies to increase response rates in CX
Surprisingly approachable. Empathy, effectiveness, and simplicity: for unique customer communication in retail.
Surprisingly approachable. Empathy, effectiveness, and simplicity: for unique customer communication in retail.
Surprisingly approachable. Empathy, effectiveness, and simplicity: for unique customer communication in retail.
Customer Experience Management – Guarantee for Revenue and Profitability
Customer Experience Management – Guarantee for Revenue and Profitability
Customer Experience Management – Guarantee for Revenue and Profitability
The Success Engine of Customer Feedback: Effective Strategies to Increase Response Rates
The Success Engine of Customer Feedback: Effective Strategies to Increase Response Rates
The Success Engine of Customer Feedback: Effective Strategies to Increase Response Rates
Customer communication in retail: empathy, effectiveness, and simplicity
Customer communication in retail: empathy, effectiveness, and simplicity
Customer communication in retail: empathy, effectiveness, and simplicity
Designing successful customer surveys
Designing successful customer surveys
Designing successful customer surveys
Proactive customer communication is key
Proactive customer communication is key
Proactive customer communication is key
Customer feedback strategies for FinTechs and insurance companies
Customer feedback strategies for FinTechs and insurance companies
Customer feedback strategies for FinTechs and insurance companies
Satisfaction is worth hard cash
Satisfaction is worth hard cash
Satisfaction is worth hard cash
5 tips to curb customer churn
5 tips to curb customer churn
5 tips to curb customer churn
Data-driven decisions through customer feedback
Data-driven decisions through customer feedback
Data-driven decisions through customer feedback
Become a CX Champion!
Customer Experience Management guarantees satisfied customers, reduces churn, and secures long-term business success.
Interviews and Announcements
moveXM acquires Feeddex BV and 5-Star Specialist BV from the Netherlands
moveXM acquires Feeddex BV and 5-Star Specialist BV from the Netherlands
moveXM acquires Feeddex BV and 5-Star Specialist BV from the Netherlands
moveXM acquires Feeddex BV and 5-Star Specialist BV from the Netherlands
Gottlieb Duttweiler Institute / GroupM / moveXM / Bakamo.Social / KKH
Gottlieb Duttweiler Institute / GroupM / moveXM / Bakamo.Social / KKH
Gottlieb Duttweiler Institute / GroupM / moveXM / Bakamo.Social / KKH
Gottlieb Duttweiler Institute / GroupM / moveXM / Bakamo.Social / KKH
The focus is on the customers
The focus is on the customers
The focus is on the customers
The focus is on the customers
For a successful customer experience, companies still have to change a lot
For a successful customer experience, companies still have to change a lot
For a successful customer experience, companies still have to change a lot
For a successful customer experience, companies still have to change a lot
Is customer experience more than a buzzword?
Is customer experience more than a buzzword?
Is customer experience more than a buzzword?
Is customer experience more than a buzzword?
“A digital presence complements the range of services offered”
“A digital presence complements the range of services offered”
“A digital presence complements the range of services offered”
“A digital presence complements the range of services offered”
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Discover
your tailored CX solution
To better understand customers
and reduce churn rates
Customer Experience Software made in Germany
Customer Experience Software made in Germany
Customer Experience Software made in Germany
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
AI on board
AI on board
AI on board
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.