Learn more in our
Learn more in our
Customer Experience Management
Customer Experience Management
The Infinity Platform -
Your secure, fully integrated
end-to-end CXM solution
Discover the German CX platform that our enterprise customers, like BMW, use globally and in a tailored manner to understand their customers.
CX management for the entire customer journey – no matter how complex it gets
A CX platform for customized programs
Capture and control customer feedback at all relevant touchpoints of your customer journey. Automated across global markets and complex structures and organizational levels.
A CX platform for customized programs
Capture and control customer feedback at all relevant touchpoints of your customer journey. Automated across global markets and complex structures and organizational levels.
A CX platform for customized programs
Capture and control customer feedback at all relevant touchpoints of your customer journey. Automated across global markets and complex structures and organizational levels.
A CX platform for customized programs
Capture and control customer feedback at all relevant touchpoints of your customer journey. Automated across global markets and complex structures and organizational levels.
With AI analyzing feedback data almost single-handedly
Replace long PDFs and spreadsheets with AI-powered analyses and automated recommendations for action – for fast insights and sound decisions.
With AI analyzing feedback data almost single-handedly
Replace long PDFs and spreadsheets with AI-powered analyses and automated recommendations for action – for fast insights and sound decisions.
With AI analyzing feedback data almost single-handedly
Replace long PDFs and spreadsheets with AI-powered analyses and automated recommendations for action – for fast insights and sound decisions.
With AI analyzing feedback data almost single-handedly
Replace long PDFs and spreadsheets with AI-powered analyses and automated recommendations for action – for fast insights and sound decisions.
BI reporting for maximum flexible evaluations
With integrated BI reporting, you can track your performance in a targeted manner and create deep, well-founded analyses for strategic enterprise-wide decisions.
BI reporting for maximum flexible evaluations
With integrated BI reporting, you can track your performance in a targeted manner and create deep, well-founded analyses for strategic enterprise-wide decisions.
BI reporting for maximum flexible evaluations
With integrated BI reporting, you can track your performance in a targeted manner and create deep, well-founded analyses for strategic enterprise-wide decisions.
BI reporting for maximum flexible evaluations
With integrated BI reporting, you can track your performance in a targeted manner and create deep, well-founded analyses for strategic enterprise-wide decisions.
Full creative freedom: CXM exactly as you need it
Adapt moveXM flexibly to your processes and needs. With individual configurations and modules, a solution is created that is made for your organization.
Full creative freedom: CXM exactly as you need it
Adapt moveXM flexibly to your processes and needs. With individual configurations and modules, a solution is created that is made for your organization.
Full creative freedom: CXM exactly as you need it
Adapt moveXM flexibly to your processes and needs. With individual configurations and modules, a solution is created that is made for your organization.
Full creative freedom: CXM exactly as you need it
Adapt moveXM flexibly to your processes and needs. With individual configurations and modules, a solution is created that is made for your organization.
Integrations for seamless data exchange
Connect moveXM with CRM, ERP, and other systems to automatically capture, synchronize, and process data. For seamless data flows without manual intermediate steps.
Integrations for seamless data exchange
Connect moveXM with CRM, ERP, and other systems to automatically capture, synchronize, and process data. For seamless data flows without manual intermediate steps.
Integrations for seamless data exchange
Connect moveXM with CRM, ERP, and other systems to automatically capture, synchronize, and process data. For seamless data flows without manual intermediate steps.
Integrations for seamless data exchange
Connect moveXM with CRM, ERP, and other systems to automatically capture, synchronize, and process data. For seamless data flows without manual intermediate steps.
As a German provider, we guarantee data protection and IT security
We are not only a European provider, but we also host Infinity entirely in Germany. Naturally GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
As a German provider, we guarantee data protection and IT security
We are not only a European provider, but we also host Infinity entirely in Germany. Naturally GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
As a German provider, we guarantee data protection and IT security
We are not only a European provider, but we also host Infinity entirely in Germany. Naturally GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
As a German provider, we guarantee data protection and IT security
We are not only a European provider, but we also host Infinity entirely in Germany. Naturally GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015.
Technology and consulting from a single source
No off-the-shelf CX, but individually implemented – with us as a partner close by your side. Together, we will design exactly the CX program you need.
Technology and consulting from a single source
No off-the-shelf CX, but individually implemented – with us as a partner close by your side. Together, we will design exactly the CX program you need.
Technology and consulting from a single source
No off-the-shelf CX, but individually implemented – with us as a partner close by your side. Together, we will design exactly the CX program you need.
Technology and consulting from a single source
No off-the-shelf CX, but individually implemented – with us as a partner close by your side. Together, we will design exactly the CX program you need.
Features at a glance
All the features enterprise customers need for premium CX management
Infrastructure
Broad server landscape with certified infrastructure
Infrastructure
Broad server landscape with certified infrastructure
Infrastructure
Broad server landscape with certified infrastructure
Roles & Permissions
Role and authorization concept to ensure compliance with data protection regulations
Roles & Permissions
Role and authorization concept to ensure compliance with data protection regulations
Roles & Permissions
Role and authorization concept to ensure compliance with data protection regulations
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Customer Journey Mapping
Easy management of customer journeys
Customer Journey Mapping
Easy management of customer journeys
Customer Journey Mapping
Easy management of customer journeys
Data management
Interfaces to CRM systems and automated data transfer
Data management
Interfaces to CRM systems and automated data transfer
Data management
Interfaces to CRM systems and automated data transfer
Closed-loop approach
Individualized Action Planning
Closed-loop approach
Individualized Action Planning
Closed-loop approach
Individualized Action Planning
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Discover
your tailored CX solution
To better understand customers
and reduce churn rates
Customer Experience Software made in Germany
Customer Experience Software made in Germany
Customer Experience Software made in Germany
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
AI on board
AI on board
AI on board
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.