Learn more in our
Learn more in our
Customer feedback software
Customer feedback software
moveXM Next – Real customer feedback and fast results without an IT project
Easily collect, understand, and act on customer feedback – and improve customer experiences at relevant touchpoints
A SaaS solution that makes it easy for you to collect feedback and identify areas for action
Collect customer feedback precisely – across all channels
Collect feedback where it matters – such as directly after a service call or the annual bill. With proven templates, we work with you to create suitable surveys in minutes.
Collect customer feedback precisely – across all channels
Collect feedback where it matters – such as directly after a service call or the annual bill. With proven templates, we work with you to create suitable surveys in minutes.
Collect customer feedback precisely – across all channels
Collect feedback where it matters – such as directly after a service call or the annual bill. With proven templates, we work with you to create suitable surveys in minutes.
Collect customer feedback precisely – across all channels
Collect feedback where it matters – such as directly after a service call or the annual bill. With proven templates, we work with you to create suitable surveys in minutes.
All data centrally on one platform
moveXM handles data management holistically for you: from structured data import and data cleansing to the integration and interface management of your existing systems.
All data centrally on one platform
moveXM handles data management holistically for you: from structured data import and data cleansing to the integration and interface management of your existing systems.
All data centrally on one platform
moveXM handles data management holistically for you: from structured data import and data cleansing to the integration and interface management of your existing systems.
All data centrally on one platform
moveXM handles data management holistically for you: from structured data import and data cleansing to the integration and interface management of your existing systems.
Not only collecting customer feedback, but also understanding it
Thanks to our automatic text and sentiment analysis as well as AI support, e.g. for summaries, you can analyze feedback in a structured way and identify key drivers as if in passing.
Not only collecting customer feedback, but also understanding it
Thanks to our automatic text and sentiment analysis as well as AI support, e.g. for summaries, you can analyze feedback in a structured way and identify key drivers as if in passing.
Not only collecting customer feedback, but also understanding it
Thanks to our automatic text and sentiment analysis as well as AI support, e.g. for summaries, you can analyze feedback in a structured way and identify key drivers as if in passing.
Not only collecting customer feedback, but also understanding it
Thanks to our automatic text and sentiment analysis as well as AI support, e.g. for summaries, you can analyze feedback in a structured way and identify key drivers as if in passing.
Work together with real customer data
Use configurable dashboards and visualizations to discuss customer feedback and KPIs in real time. This allows you to see directly where action is needed and creates a shared understanding of results.
Work together with real customer data
Use configurable dashboards and visualizations to discuss customer feedback and KPIs in real time. This allows you to see directly where action is needed and creates a shared understanding of results.
Work together with real customer data
Use configurable dashboards and visualizations to discuss customer feedback and KPIs in real time. This allows you to see directly where action is needed and creates a shared understanding of results.
Work together with real customer data
Use configurable dashboards and visualizations to discuss customer feedback and KPIs in real time. This allows you to see directly where action is needed and creates a shared understanding of results.
Without a major IT project: start small and simply grow
After a short setup and onboarding phase, you can already start with your first surveys and customer management. Step by step, the scope can be expanded – always matching your requirements.
Without a major IT project: start small and simply grow
After a short setup and onboarding phase, you can already start with your first surveys and customer management. Step by step, the scope can be expanded – always matching your requirements.
Without a major IT project: start small and simply grow
After a short setup and onboarding phase, you can already start with your first surveys and customer management. Step by step, the scope can be expanded – always matching your requirements.
Without a major IT project: start small and simply grow
After a short setup and onboarding phase, you can already start with your first surveys and customer management. Step by step, the scope can be expanded – always matching your requirements.
Features at a glance
Fast access to surveys and insights
Questionnaires & Surveys
Customizable and brand-compliant in numerous languages for all shipping channels from email to WhatsApp
Questionnaires & Surveys
Customizable and brand-compliant in numerous languages for all shipping channels from email to WhatsApp
Questionnaires & Surveys
Customizable and brand-compliant in numerous languages for all shipping channels from email to WhatsApp
AI is on board
Get insights into and analyze customer comments in real-time with AI-powered verbatim analysis
AI is on board
Get insights into and analyze customer comments in real-time with AI-powered verbatim analysis
AI is on board
Get insights into and analyze customer comments in real-time with AI-powered verbatim analysis
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Hot Alert Management
Hot Alerts & Inner-Loop Management for urgent critical feedback
Cockpit & Dashboard
Reporting and analysis of customer feedback, made easy through clear dashboards
Cockpit & Dashboard
Reporting and analysis of customer feedback, made easy through clear dashboards
Cockpit & Dashboard
Reporting and analysis of customer feedback, made easy through clear dashboards
Analysis & BI Reporting
Targeted performance evaluations through custom filters
Analysis & BI Reporting
Targeted performance evaluations through custom filters
Analysis & BI Reporting
Targeted performance evaluations through custom filters
Data management
Interfaces to CRM systems and automated data transfer
Data management
Interfaces to CRM systems and automated data transfer
Data management
Interfaces to CRM systems and automated data transfer
Open questions
What customers want to know
before starting
How do you handle my data?
Data fed into moveXM never leaves German data centers. It goes without saying that our solution is 100% GDPR-compliant.
Certified
Data Security
ISO 27001
Certified
Quality Management
ISO 9001:2015
How do you handle my data?
Data fed into moveXM never leaves German data centers. It goes without saying that our solution is 100% GDPR-compliant.
Certified
Data Security
ISO 27001
Certified
Quality Management
ISO 9001:2015
How do you handle my data?
Data fed into moveXM never leaves German data centers. It goes without saying that our solution is 100% GDPR-compliant.
Certified
Data Security
ISO 27001
Certified
Quality Management
ISO 9001:2015
How do you handle my data?
Data fed into moveXM never leaves German data centers. It goes without saying that our solution is 100% GDPR-compliant.
Certified
Data Security
ISO 27001
Certified Quality Management
ISO 9001:2015
What support do you offer?
We are by your side every step of the way. From the setup to the development of suitable questionnaires. And in a self-service portal, you can also quickly find answers to numerous initial questions.
What support do you offer?
We are by your side every step of the way. From the setup to the development of suitable questionnaires. And in a self-service portal, you can also quickly find answers to numerous initial questions.
What support do you offer?
We are by your side every step of the way. From the setup to the development of suitable questionnaires. And in a self-service portal, you can also quickly find answers to numerous initial questions.
How long does the software implementation take?
You start directly after setup: because moveXM is consistently cloud-based. Without expensive investments in IT infrastructure. All you need to work with moveXM is an internet connection and a browser.
How long does the software implementation take?
You start directly after setup: because moveXM is consistently cloud-based. Without expensive investments in IT infrastructure. All you need to work with moveXM is an internet connection and a browser.
How long does the software implementation take?
You start directly after setup: because moveXM is consistently cloud-based. Without expensive investments in IT infrastructure. All you need to work with moveXM is an internet connection and a browser.
Is it easy to use?
moveXM Next is intuitively structured and easy to use. We create surveys together, and thanks to AI functions, you can also easily get started with data analysis. This allows you to quickly derive measures that yield real results.
Is it easy to use?
moveXM Next is intuitively structured and easy to use. We create surveys together, and thanks to AI functions, you can also easily get started with data analysis. This allows you to quickly derive measures that yield real results.
Is it easy to use?
moveXM Next is intuitively structured and easy to use. We create surveys together, and thanks to AI functions, you can also easily get started with data analysis. This allows you to quickly derive measures that yield real results.
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Discover
your tailored CX solution
To better understand customers
and reduce churn rates
Customer Experience Software made in Germany
Customer Experience Software made in Germany
Customer Experience Software made in Germany
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
AI on board
AI on board
AI on board
Frequently Asked Questions
What is moveXM Next?
moveXM Next is an easy-to-use customer feedback software for a quick start. Companies create surveys, collect feedback, and receive directly analyzable results—without complex implementation.
Which companies is moveXM Next particularly suitable for?
For small and medium-sized enterprises as well as teams that want to get started with Customer Experience quickly and without a major project.
What makes moveXM stand out as a provider?
moveXM supports companies in making a quick start with Customer Experience – with consulting and technology from a single source. Our experience of over 30 years guarantees practical solutions that are tailored precisely to your team and your requirements. Made in Germany, with a close partnership approach.
Which industries is moveXM Next suitable for?
moveXM Next can be used across all industries, especially in service-oriented companies with a high propensity of end customers to churn, as is the case with municipal utilities and insurance companies.
What are the costs associated with the implementation of moveXM Next?
Getting started is possible without a large IT budget. After a one-time setup, you are ready to go – for a fair, predictable budget of just 6,500 euros a year.
How do I analyze feedback in moveXM Next without any knowledge of statistics?
The platform automatically processes results using AI. Dashboards, visualizations, and clear key metrics make evaluations easy to understand, even without prior knowledge.
Can moveXM Next be used without a dedicated CX team?
Yes. moveXM Next is designed so that specialist departments can independently create surveys and interpret results.
Does moveXM Next need to be integrated into existing systems?
No. It can also be used without integration. Interfaces can optionally be added.
What distinguishes moveXM Next from classical CX platforms?
The focus is on simplicity and speed: no complex setup, no IT project – but directly usable feedback management.
What is moveXM Next?
moveXM Next is an easy-to-use customer feedback software for a quick start. Companies create surveys, collect feedback, and receive directly analyzable results—without complex implementation.
Which companies is moveXM Next particularly suitable for?
For small and medium-sized enterprises as well as teams that want to get started with Customer Experience quickly and without a major project.
What makes moveXM stand out as a provider?
moveXM supports companies in making a quick start with Customer Experience – with consulting and technology from a single source. Our experience of over 30 years guarantees practical solutions that are tailored precisely to your team and your requirements. Made in Germany, with a close partnership approach.
Which industries is moveXM Next suitable for?
moveXM Next can be used across all industries, especially in service-oriented companies with a high propensity of end customers to churn, as is the case with municipal utilities and insurance companies.
What are the costs associated with the implementation of moveXM Next?
Getting started is possible without a large IT budget. After a one-time setup, you are ready to go – for a fair, predictable budget of just 6,500 euros a year.
How do I analyze feedback in moveXM Next without any knowledge of statistics?
The platform automatically processes results using AI. Dashboards, visualizations, and clear key metrics make evaluations easy to understand, even without prior knowledge.
Can moveXM Next be used without a dedicated CX team?
Yes. moveXM Next is designed so that specialist departments can independently create surveys and interpret results.
Does moveXM Next need to be integrated into existing systems?
No. It can also be used without integration. Interfaces can optionally be added.
What distinguishes moveXM Next from classical CX platforms?
The focus is on simplicity and speed: no complex setup, no IT project – but directly usable feedback management.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.