Learn more in our
Learn more in our
Business Intelligence with moveXM
Turn customer experience data into sound decisions
Aiden is at your side as an AI assistant in moveXM solutions. He evaluates data for you, creates summaries, and optimizes customer communication.
moveXM uses Qlik Sense to go beyond classic NPS reports
360° Insights
Complete Customer Journey Analytics
Analyze feedback along the entire customer journey and connect experience data with all operational metrics. In real time.
360° Insights
Complete Customer Journey Analytics
Analyze feedback along the entire customer journey and connect experience data with all operational metrics. In real time.
360° Insights
Complete Customer Journey Analytics
Analyze feedback along the entire customer journey and connect experience data with all operational metrics. In real time.
360° Insights
Complete Customer Journey Analytics
Analyze feedback along the entire customer journey and connect experience data with all operational metrics. In real time.
AI-driven Insights
Identify risks and fraud early
Create your own analysis perspectives or make developments such as churn risks or quality problems visible with intelligent pattern analyses and leading indicators.
AI-driven Insights
Identify risks and fraud early
Create your own analysis perspectives or make developments such as churn risks or quality problems visible with intelligent pattern analyses and leading indicators.
AI-driven Insights
Identify risks and fraud early
Create your own analysis perspectives or make developments such as churn risks or quality problems visible with intelligent pattern analyses and leading indicators.
AI-driven Insights
Identify risks and fraud early
Create your own analysis perspectives or make developments such as churn risks or quality problems visible with intelligent pattern analyses and leading indicators.
Analytics
Analyze CX data from every perspective
Interactive, tailored dashboards enable explorative analyses across markets, touchpoints, products, or retailers. Users can flexibly filter and compare data.
Analytics
Analyze CX data from every perspective
Interactive, tailored dashboards enable explorative analyses across markets, touchpoints, products, or retailers. Users can flexibly filter and compare data.
Analytics
Analyze CX data from every perspective
Interactive, tailored dashboards enable explorative analyses across markets, touchpoints, products, or retailers. Users can flexibly filter and compare data.
Analytics
Analyze CX data from every perspective
Interactive, tailored dashboards enable explorative analyses across markets, touchpoints, products, or retailers. Users can flexibly filter and compare data.
Reporting
Automatically distribute insights to the right teams
Automated reports deliver CX insights at the right time and in the appropriate format to the board, markets, or operational teams. Without manual effort.
Reporting
Automatically distribute insights to the right teams
Automated reports deliver CX insights at the right time and in the appropriate format to the board, markets, or operational teams. Without manual effort.
Reporting
Automatically distribute insights to the right teams
Automated reports deliver CX insights at the right time and in the appropriate format to the board, markets, or operational teams. Without manual effort.
Reporting
Automatically distribute insights to the right teams
Automated reports deliver CX insights at the right time and in the appropriate format to the board, markets, or operational teams. Without manual effort.
Exports
Match all data: even from different sources
Go deep into the analytics or export all CX data to your external BI systems to gain comprehensive insights.
Exports
Match all data: even from different sources
Go deep into the analytics or export all CX data to your external BI systems to gain comprehensive insights.
Exports
Match all data: even from different sources
Go deep into the analytics or export all CX data to your external BI systems to gain comprehensive insights.
Exports
Match all data: even from different sources
Go deep into the analytics or export all CX data to your external BI systems to gain comprehensive insights.
BI functions for maximum
decision-making capability
BI functions for maximumdecision-making capability
Alerts & Early Warning System
Automatic triggers for critical developments
Alerts & Early Warning System
Automatic triggers for critical developments
Alerts & Early Warning System
Automatic triggers for critical developments
Journey-based customer analytics
Role and authorization concept to ensure compliance with data protection regulations
Journey-based customer analytics
Role and authorization concept to ensure compliance with data protection regulations
Journey-based customer analytics
Role and authorization concept to ensure compliance with data protection regulations
Churn forecasts
Hot Alerts & Inner-Loop Management for urgent critical feedback
Churn forecasts
Hot Alerts & Inner-Loop Management for urgent critical feedback
Churn forecasts
Hot Alerts & Inner-Loop Management for urgent critical feedback
Data integration
Combine CX, CRM, QA and operational systems
Data integration
Combine CX, CRM, QA and operational systems
Data integration
Combine CX, CRM, QA and operational systems
Management Dashboards
KPIs per role and management level
Management Dashboards
KPIs per role and management level
Management Dashboards
KPIs per role and management level
Governance Control
Centrally control access and definitions
Governance Control
Centrally control access and definitions
Governance Control
Centrally control access and definitions
Template-based reports
Scale consistent, corporate-design-compliant reports globally
Template-based reports
Scale consistent, corporate-design-compliant reports globally
Template-based reports
Scale consistent, corporate-design-compliant reports globally
Automatic shipping
Intelligent distribution across all channels from email to SFTP
Automatic shipping
Intelligent distribution across all channels from email to SFTP
Automatic shipping
Intelligent distribution across all channels from email to SFTP
Multi-Format Export
Reports in any format such as PowerPoint, Excel, PDF, or CSV
Multi-Format Export
Reports in any format such as PowerPoint, Excel, PDF, or CSV
Multi-Format Export
Reports in any format such as PowerPoint, Excel, PDF, or CSV
Discover
your tailored CX solution
Discover your tailored CX solution
To better understand customers
and reduce churn rates
Customer Experience Software made in Germany
Customer Experience Software made in Germany
Customer Experience Software made in Germany
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
AI on board
AI on board
AI on board
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.